Help desk software pricing starts at $0 (2024)

1. What kind of payment methods do you accept?

   We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact sdp-ondemand-support@manageengine.com. You can also purchase your ServiceDesk Plus' cloud version subscription through a local ManageEngine partner in your region. Please click here for the complete list of partners.

2. How do I upgrade from a free account to one of the paid plans?

   Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.

3. How does pricing work?

   You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of nodes managed.

4. Who should I contact for sales-related questions?

   If you have questions on pricing, please write to sales@manageengine.com.

5. Do you store customers' credit card information?

   We do not store your credit card details. See our privacy policy.

6. Can I upgrade or downgrade at any time?

   Yes. We offer a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.

7. How much does technical support cost?

   We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email us at: sdp-ondemand-support@manageengine.com.

8. Where can I view your terms of service and privacy policy?

   You can view the details at terms of service and privacy policy.

9. Can I purchase more than 10,000 nodes?

   Yes, you can purchase additional asset nodes beyond 10,000 if needed. Please contact our team at sales@manageengine.com to purchase additional nodes.

10. Is a free trial available for the Asset edition of ServiceDesk Plus Cloud?

    Yes, a 30-day fully functional free trial is available that offers up to 250 nodes. After the trial expires, your free trial license will be downgraded to the free edition license. If you need more time to evaluate, please contact our team at sales@manageengine.com.

FAQs related to Enterprise Service Management

1. General
   • Right now I have separate licenses for ServiceDesk Plus' cloud version in different departments. How is this different from the service desk instances in ServiceDesk Plus' ESM feature?

     Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.

   • How do I add new service desk instances?

     Go to ESM Directory in the top right corner of ServiceDesk Plus, then click on Service Desk Instances to add new service desk instances or view existing ones.

   • How many service desk instances can I run simultaneously?

     You can run up to 15 service desk instances at a time.

2. Trial
   • Can I try multiple service desk instances for free?

     Yes, we offer a 30-day free trial for every service desk instance.

   • What happens to the service desk instances when my free trial expires?

     Once your free trial expires, your service desk instances are deactivated and you'll no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.

3. Purchase
   • Can I choose a different edition for new service desk instances?

     Yes, regardless of your current edition, you can choose among any of our Standard, Professional, Asset, or Enterprise plans for the new instance.

   • You offer a 5 technician free license for the Standard edition of ServiceDesk Plus. Can I have multiple service desk instances all using the free allotment of techs?

     No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you'll need to pay based on the number of technicians and nodes you use.

   • Can I buy add-ons for one particular instance?

     Yes, you can buy add-ons specific to one service desk instance.

   • How much does technical support cost?

     Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.

4. Billing
   • How are my service desk instances billed?

     Each service desk instance is billed based on technician count and the number of nodes (or assets). Subscriptions are billed on your choice of a monthly or yearly basis.

   • Can I have different billing cycles for different service desk instances?

     Yes, you can choose a different billing cycle for each of your service desk instances.

   • Do you offer any discounts?

     Yes, we offer a discount for our yearly subscriptions.