Design, automate, deliver, and manage critical IT and business services
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ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Orchestrate integrated IT and business workflows to deliver the desired service experiences
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.
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360° approach to IT service management
Deep native integrations with ManageEngine‘s wide spectrum of IT products
Multi-instance model for enterprise service management
Service desk instances with clear data and process segregation for multiple departments
Last-mile customizations
Low-code capabilities to create and deploy custom modules, forms, configurations and reports
Choice of deployment models
Availability of on-premises and cloud models along with the flexibility of migration between them
Privacy first design
Holistic approach to privacy--our own data centers across the globe, no trackers, and no sub-processors
Recognized by multiple international analyst firms, consulting firms, and industry experts
View the complete list of certifications and recognitions
ServiceDesk Plus, a world-class IT and enterprise service management platform
years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
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returns on IT service management investments made in ServiceDesk Plus, according to the Forrester's Total Economic Impact study.
distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.
"We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements."
George Harb, CIO, Liverpool city council
"ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy–to–use tool for end users and the reporting has been critical for us to measure our KPIs."
As reviewed by a global service delivery senior manager in the manufacturing industry on
"I think probably the main competitor we looked at would've been ServiceNow, and we chose ManageEngine ServiceDesk Plus because of its ease of configuration."
Bradley Marks, IT and service delivery manager, Stratco
"We have been using this product [ServiceDesk Plus] for years at this point and each and every year the product gets better and more comprehensive. We started with a very small team and have scaled [to] over a couple hundred now and the technology has kept up fine performance-wise."
As reviewed by a CIO in the services industry on
"We like the fact that it's all integrated. So instead of working in silos now, we've got about six teams working within the system and accountability of the jobs is much better."
David Brodie, IT service desk coordinator, Albury city council
Flexible editions to suit all maturity levels
Standard
Service desk for IT and non-IT teams
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
Professional
Service desk with ITAM capabilities
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
Most popular
Enterprise
Unified service management platform
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
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Know how you can effectively design, automate, deliver and manage your IT services with ServiceDesk Plus
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Frequently Asked Questions
What are the recommended features expected in a modern service desk software?
A capable service desk software offers a self-service portal for end users, a mobile app for on-the-go support, a rule-based action engine to automate common operations, and a built-in report generation module to track performances. ServiceDesk Plus, with its with expansive set of capabilities, can effortlessly handle the requirements of new-age enterprises of all sizes.
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How long does it take to implement ServiceDesk Plus?
The implementation period depends on the complexity of the environment. On average, ServiceDesk Plus can be set up in about twelve weeks for a large enterprise.
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Can ServiceDesk Plus be used solely as a ticketing system?
Yes, the standard edition of ServiceDesk Plus has email to ticket conversion capability, ticket handling automation, and a wide range of customizations, along with a native reporting can support your ticketing requirements.
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Can non-IT help desk teams use ServiceDesk Plus as well?
Yes, non-IT teams like facilities, legal, and HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.
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Does ServiceDesk Plus offer AI-powered capabilities?
ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendations, a smart virtual support agent, and more.
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